If you are not 100% satisfied with your order, you can return it to us for a full refund. With the Zeebra Chic 14 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, with original labels still intact, with a copy of your receipt, and make sure that the goods are in the same condition you received them. We recommend posting using a signed for service and remember to keep your postage receipt. If you are returning an item from outside the EU please make sure you mark your parcel as ‘Returned Goods’ to avoid customs charges.
Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. We advise that you ship your item/s using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item/s.
When trying on items of clothing please do not remove the labels. Please ensure that you are not wearing a perfume or a deodorant that may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. If you are returning shoes please do not use the shoebox as the outer packaging. Shoeboxes should be shipped in mailing bags or packing paper.
Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.